Job ID: 250817
Position: Logistics Customer Service Representative
Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you’ll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly.
Roles and Responsibilities:
- Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping.
- Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed.
- Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues.
- Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries.
- Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping.
- Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed.
- Keep thorough documentation of all client communications, updates, and resolutions.
- Work with the WMS Manager to improve operational processes and service levels.
Requirements:
Experience:
- Routing experience with wholesalers (this is a strict requirement).
- Previous experience in a 3PL, logistics, or supply chain environment.
- Familiarity with retailer compliance standards, routing guides, and shipping procedures.
- Hands-on experience with Warehouse Management Systems (preferably Extensiv or similar platforms).
Skills:
- Strong customer service orientation with a proven track record of building lasting client relationships.
- Clear, professional communication skills (verbal and written).
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other communication tools.
- Typing Speed: At least 40 WPM (a typing test is required)
Benefits
- Work Schedule & Setup:
- Monday to Friday | 9:00 AM – 5:00 PM EST
- Remote / Work-from-Home
Ready to Apply?
Submit your CV and portfolio to: mondilla.jay03@gmail.com
