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Job ID: 250821
Position: VA Team Lead - Philippines, Remote
Metro Manila, Philippines | Salary: ₱32,000 / month | Fixed-Term Full-Time
About Magic:
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why does this role exist?
Get ready to take charge and make magic happen as you step into the role of VA Team Lead (internally: Account Lead), managing a team of virtual assistants (VAs). You'll be responsible for maintaining and growing the company’s clients and overseeing a team of virtual assistants (EAs). You are also responsible to create a flourishing work environment for assistants to excel and grow as an individual. Help EAs excel and retain with their clients for as long as possible.
Interface with Clients & Assistants - assistants are your main priority, and you’ll help regulate the relationship between the client and assistant.
The Impact you’ll make:
Leadership & Development
- Coach Assistants in delivering high-quality support, from calendar management to executive communication
- Create and implement personalized development plans for each Assistants
- Track and improve key performance metrics including response times and client satisfaction
- Foster best practices in task management, prioritization, and professional communication
Client Success Management
- Partner with clients to optimize Assistant performance and workflow efficiency
- Conduct regular check-ins to ensure assistant services align with client needs
- Develop and maintain standard operating procedures for key assistant functions
- Manage smooth transitions during team changes or service expansions
Team Excellence
- Build a collaborative environment where assistants share knowledge and best practices
- Ensure assistants effectively use productivity tools and platforms
- Align assistant performance with overall client objectives and company standards
- Support assistants in developing specialized skills based on client industry needs
Skills, Knowledge and Expertise
We're on the lookout for someone who has:
- Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
- Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
- Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
- Excellent English Communication - Professional-level written and verbal English for executive interactions
- Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success
Your superpowers are...
- "Plow" mentality - pushing through challenges with creativity and resourcefulness
- Leadership mindset - even if you're new to coaching, you have the natural ability to guide others
- Eagerness to learn and grow
- Strong remote work ethic and collaborative spirit
- Ability to work at startup speed
- Sharp attention to detail and quick comprehension
- "Get Stuff Done" attitude - we fix problems, not dwell on them
What We Offer:
- Starting Terms:
- Fixed monthly salary + allowances
- HMO coverage
- Paid Time Off
- 13th month pay
- Government benefits (SSS, PhilHealth, PAG-IBIG)
- 9 PM - 6 AM shift (subject to change)
- 2-week comprehensive training provided
- Path to Growth:
- As a startup focused on growth, we encourage internal mobility and skill development
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
- Internal Growth Opportunities at Magic:
- As a startup focused on growth, we encourage internal mobility and skill development.
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
Application Process:
- Complete pre-qualifying questions
- Interview with Recruiting Team
- Final interview with Operations Team
- Receive job offer
- Begin training program
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