Job ID: 250820
Position: Account Relationship Lead - Virtual Assistant Services - Philippines, Remote
Philippines | Permanent - Full Time | Remote | Magic
Salary: ₱38,000 - ₱42,000 / month
Reporting To: Assistent Operations Manager
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why does this role exist?
As an Account Relationship Lead, you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of both client success and team leadership, where you'll:
- Lead direct video interactions with international clients
- Coach and develop a high-performing team of virtual assistants
- Bridge the gap between clients and VAs to ensure seamless partnerships
- Build lasting relationships with clients while preventing churn
- Create pathways for assistant growth and development
This is perfect for someone who has proven VA experience with international clients, thrives on building business relationships, loves developing others, and gets excited about being the vital bridge that makes client-VA partnerships successful.
Your Day-to-Day Impact:
Client Partnership Excellence
- Lead engaging video calls with international clients
- Build deep client relationships by understanding their business goals and challenges
- Handle client feedback and translate it effectively to the VA team
- Prevent client churn - be the first line of defense when clients consider leaving
- Identify expansion opportunities when clients need additional VAs or services
- Onboard new clients and set expectations for successful VA partnerships
Virtual Assistant Team Leadership
- Coach and develop a team of 5-8 virtual assistants working for your client accounts
- Bridge communication gaps between clients and VAs when misunderstandings occur
- Handle VA performance issues through coaching, training, or recommending replacements
- Coordinate task assignments and ensure VAs are meeting client expectations
- Provide professional development to help VAs grow and better serve clients
- Manage VA scheduling, performance tracking, and career development
Bridge & Problem-Solving Excellence
- Resolve conflicts when clients and VAs have communication breakdowns
- Facilitate replacements when client-VA matches aren't working out
- Course-correct relationships when VAs feel micromanaged or clients feel underserved
- Translate business needs from clients into actionable guidance for VAs
- Present solutions that benefit both clients and virtual assistants
What Makes You a Perfect Fit:
We're on the lookout for someone who has:
- Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
- Client Management Experience - Proven ability to build and maintain professional relationships with business owners or executives
- Leadership/Supervisory Experience - Any experience managing, training, or coordinating with other people (including BPO team lead roles)
- Excellent English Communication - Professional-level written and verbal English for executive interactions
- Business Acumen - Understanding of how businesses work and what drives client satisfaction
Your superpowers are...
- Relationship Builder - You genuinely enjoy connecting with people and building trust
- Strategic Thinker - You understand business needs and can see the bigger picture
- Natural Mediator - You can see both sides and find win-win solutions
- Growth-Oriented - You look for opportunities to expand and improve relationships
- Detail-Focused - You catch issues early before they become bigger problems
- Problem Solver - You don't just report issues, you come with solutions
What We Offer:
- Starting Terms:
- Fixed monthly salary + allowances
- HMO coverage
- Paid Time Off
- 13th month pay
- Government benefits (SSS, PhilHealth, PAG-IBIG)
- 9 PM - 6 AM shift (subject to change)
- 2-week comprehensive training provided
- Internal Growth Opportunities at Magic:
- As a startup focused on growth, we encourage internal mobility and skill development.
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
Application Process:
- Complete pre-qualifying questions
- Interview with Recruiting Team
- Final interview with Operations Team
- Receive job offer
- Begin training program
Ready to Make an Impact? If you're an experienced VA excited about client relationship management, passionate about team development, and eager to bridge the gap between clients and virtual assistants, we want to hear from you!
